Frequently Asked Questions

Do I Need A Withdrawal Booklet To Operate A Savings Account?

No. A withdrawal slip, located in all branches is all that is required to withdraw cash at any of the branches.

How Long Does It Take Before My Account Becomes Inactive?

Current accounts become dormant after 6 months of inactivity.

Can A Savings Account Become Dormant?

No. savings accounts do not go dormant.

How Long Does It Take To Open An Account With The Bank?

Accounts are opened within 24 hours upon submission of complete documentation.

Does A Savings Account Holder Get A Passbook To Run His/Her Account? If So, How?

No. A savings account holder can withdraw from his account at any of our branches by completing a withdrawal slip.

Will This Change Be Effected Immediately?

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Can the same individual have more than one account with different branches?

It is possible, only if the customer has different classes of accounts. E.g. a customer can have a savings account with one branch and a current account with another branch but cannot have 2 savings accounts or 2 current accounts with 2 different branches or with the same branch.

What Do I Need To Run/Open A Fixed Deposit Account With The Bank?

If the customer has a current or savings account with the Bank, A duly signed letter of authority instructing the Bank to debit the proposed amount from the customer”s respective account will suffice. Such instruction from the customer will include specific details needed to book the fixed deposit such as customer”s account number, amount to be booked, tenor of deposit and the agreed rate. If the customer is not an account holder in the bank, he will have to open a fixed deposit account. (Refer to account opening documentation).